I once shared a frustration with him that I suspect many people carry quietly. “It feels like nothing is in my control,” I said. I began listing what was bothering me: people making decisions I disagreed with, family members behaving differently than I wished, friends not responding as I expected, situations unfolding contrary to my plans, the economy, the news, the future. By the time I finished, I felt even more overwhelmed than when I had started, as though naming the list had only made it heavier.
He listened patiently, then asked a simple question. “Of all the things you mentioned, how many are actually under your direct control?”
The answer was uncomfortable. Very few. He walked me through a couple of them to make the point concrete. The news, for instance. I did not control what happened in the world, only whether I chose to watch it at midnight and let it follow me into sleep. Even a family member’s behavior, the thing that felt most personal and urgent, was not something I could reach into and adjust. I could only control how I responded, what I said, and what I did next. Item by item, the list I had recited so easily began to look different. Almost none of it belonged to me.
That question has followed me since, because it revealed something I had never fully appreciated. Many of us spend enormous emotional energy trying to manage things outside our control. We worry about them. We obsess over them. We argue about them. We lose sleep over them. Yet despite all that effort, they remain stubbornly beyond our reach.
He explained that this is one of the most common struggles he encounters when speaking with people. On the surface, the complaints often sound different, but their root is usually the same. My spouse won’t change. My children don’t listen. My colleagues don’t understand. My family doesn’t support me. My circumstances aren’t improving. The words differ, but the pain beneath is always the same: something is out of control, and it hurts to admit it.
The surprising part came next. “Your self is under your control,” he said, “and so are your relationships.”
I paused. Relationships? I had expected him to say that only my thoughts and actions were under my control, the usual answer, the one I already half knew. But relationships? He explained what he meant. We cannot control other people, but we can invest in our relationships with them, and that investment often creates something far more powerful than control. Influence.
Most people secretly want influence, but they pursue control instead, and control almost always damages the very relationships in which influence grows.
I thought of a father I once knew who desperately wanted his son to follow a particular path in life, the one he himself had never been able to walk. He pushed hard: strict rules about how the boy spent his evenings, constant comparisons to other children, and long lectures whenever the son showed interest in anything else. The harder the father pushed, the more resistance grew. Arguments increased. Distance grew. Conversations that used to happen easily over dinner became short and guarded. The father worked as hard as he could, yet he lost influence with every passing month instead of gaining it.
Now imagine a different approach. The parent continues to guide, advise, and set boundaries where appropriate. But also invests deeply in the relationship itself: listening, understanding, showing respect, building trust, and creating emotional safety. Years later, when the child faces a difficult decision, whose voice is most likely to matter? The voice of the person who controlled them, or the voice of the person they trust? Influence grows where trust exists. Control rarely produces trust.
This is why he emphasized something many people find difficult. Learn to live with disagreement.
At first, that may sound almost passive. Shouldn’t we try to convince people? Shouldn’t we correct them? Shouldn’t we argue for what we believe is right? Sometimes, yes. But the problem isn’t disagreement itself. It is the inability to tolerate it.
Many relationships break down not because people disagree, but because one or both parties conclude that disagreement makes the relationship unsafe. A husband and wife disagree on how to raise their children, and instead of treating it as one more thing two people are working through together, they treat it as evidence that something is wrong between them. Friends disagree politically, and the friendship quietly shrinks around the topic until there is less and less room to talk at all. Siblings disagree about how to care for an aging parent, and years of closeness give way to tension neither of them quite knows how to name. In each case, the disagreement was survivable. What was not survivable was the fear beneath it, the sense that being different from someone meant losing them.
Healthy relationships require a different skill: the ability to say, “I disagree with you, but I still value you.” That sentence may be one of the most important foundations of mature relationships.
I remember a friend who kept an unusually close relationship with his father despite real differences between them, the kind that in most families would have hardened into permanent distance. One day I asked him how they managed it. He smiled. “We stopped trying to win.” I asked what he meant. “We realized that preserving the relationship mattered more to both of us than winning every argument.” That did not mean they abandoned their convictions or pretended to agree when they didn’t. It meant they learned to place the relationship above the need to dominate the conversation, so that being right and being close no longer competed with each other.
That conversation reminded me of something he emphasized repeatedly. Invest in relationships. Not occasionally, not when convenient, but regularly and intentionally.
The word investment is important because investments rarely yield immediate returns. You invest time. You invest attention. You invest patience. You invest understanding, sometimes for years, and it can feel as if nothing is happening at all. Then one day a crisis comes, a conflict emerges, a difficult conversation becomes necessary, and suddenly the trust you built over years is available exactly when you need it.
Trust functions like a savings account. Small deposits accumulate over time: listening when you could have interrupted, being honest when dishonesty would have been easier, keeping commitments, admitting mistakes, showing reliability, and demonstrating goodwill. Each of these is a deposit, made quietly and often without any visible return. I think of the elderly couples who seem able to weather almost anything together, and how their steadiness is rarely the result of a single dramatic act of love. It is usually the result of thousands of small deposits made over decades, most of them too ordinary to remember individually, all of them adding up to a kind of trust that can absorb a real crisis without breaking. Eventually, those deposits become influence.
He made another important point. Not only should we build trust in others, but we should also build trustworthiness within ourselves. That distinction matters. Many people want to be trusted, yet fewer focus on becoming trustworthy. Trustworthiness is built through consistency. Do your actions match your words? Do you keep your promises? Do you act with integrity when no one is watching? Can people rely on you? These questions determine influence far more than intelligence, authority, or charisma ever could.
I once worked with someone who had no formal leadership position, title, or special authority. Yet everyone, including those well above him in rank, quietly sought his opinion before making difficult decisions. Why? Because over the years he had developed a reputation for fairness, honesty, and consistency. He said the same thing to your face as he did behind your back. He admitted when he was wrong just as readily as he pointed out when others were. People trusted him, and that trust became a kind of authority no title could have given him.
This is one of life’s great paradoxes. The more desperately we try to control people, the less influence we often wield. The more we focus on building trust and relationships, the greater our influence tends to be.
Many people believe their influence grows when they become louder, more forceful, more persuasive, and more argumentative. Yet influence often grows through quieter qualities: patience, reliability, empathy, consistency, humility, and trust. This does not mean becoming passive. It does not mean abandoning principles or accepting everything without question. It simply means recognizing where genuine influence comes from. Not coercion. Connection.
As I reflected on our conversation, I realized something uncomfortable. Much of my frustration stemmed from investing heavily in things I could not control while neglecting those I could. I worried about changing people, but spent less time strengthening relationships. I worried about gaining influence, but spent less time becoming trustworthy. I worried about being understood, but spent less time understanding others.
Perhaps that is why his advice felt so practical. If you want greater influence, invest in relationships. If you want stronger relationships, build trust. If you want trust, become trustworthy. None of this guarantees that people will agree with you, that others will change, or that outcomes will be perfect. But it does place your energy where it can make a difference.
And perhaps that is one of the wisest shifts a person can make. Stop trying to control people. Start investing in relationships. Because in the end, influence grows where trust lives.
